At Wall Master, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to assist. Please read our refund policy for details.
Eligibility for Returns and Refunds
- Items must be returned within 14 days of delivery.
- Products must be unused, in their original packaging, and in resellable condition to qualify for a refund.
- Custom or made-to-order items, such as personalized murals, are non-refundable unless they arrive damaged or defective.
How to Initiate a Return
- Email us at info@wallmasterpakistan.com with your order number, reason for return, and supporting images (if applicable).
- Once approved, you will receive instructions on how to return the product.
Return Shipping
- Customers are responsible for return shipping costs unless the item was defective or incorrect.
- We recommend using a trackable shipping service to ensure the safe return of the product.
Refund Process
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7–10 business days and issued to your original payment method.
Exchanges
- Exchanges are subject to product availability. If the desired replacement is not available, a refund will be provided.
Non-Returnable Items
- Custom or personalized orders
- Opened or used items
- Clearance or sale items
Contact Us
For any concerns or further assistance, please contact our customer service team at info@wallmasterpakistan.com or call us at +92 321 555 1234.
